Guest Experience Team Member
SUMMARY
We are looking for exceptional people to join our Mission Team at the Midwest’s premier air and space attraction – Strategic Air Command & Aerospace Museum! With over 150,000 guests each year, this is a great opportunity to gain hands-on experience in Guest Relations that includes the areas of Admissions, Flight Simulators, Exhibit Liaison, Store Associate, and Food and Beverage. Approximately 30 hours a week, available shifts are seven days a week with some evenings needed.
DUTIES AND RESPONSIBILITIES
- Make guests feel welcome by creating outstanding experiences they will remember. Being proactive and able to provide superior guest service is a must.
- Cheerfully welcome every guest to the Museum
- Engage with guests by thoughtfully answering questions
- Ensure prompt, efficient, and friendly service always
- Represent the mission of the museum to “entertain, educate, and inspire”
- Aid in promoting to meet membership and sales goals
- Maintain cleanliness and appearance of the Museum
- Perform daily set-up, preparation, and clean-up of front entrance area
- Perform cashiering duties as needed
- Other duties as assigned
EDUCATION, KNOWLEDGE/SKILLS
- Previous cash handling preferred
- Self-motivated
- Team player who works well with others
WORKING CONDITIONS
- Work is done inside and can be physical, sometimes needing to lift heavy loads weighing more than 50 pounds.
- Daily work includes cleaning, gift shop sales and merchandise organizing/restocking, and most importantly, proactively interacting with guests.
- Flexible schedule (weekends, afternoons, mornings, etc)
BENEFITS
- Free membership for self and family
- Limited quantity of free simulator tickets
- Employee discount at the café and store
- The ability to create lasting memories for guests
JOB CLASSIFICATION/OTHER: Part Time, Seasonal, $13.00 to $14.00 per hour
Job Type: Part-time
Pay: $13.00 – $14.00 per hour
Schedule:
- 8 hour shift
Work Location: In person